Return and Refund Policy

At giftfrompanda.com, we strive to ensure your satisfaction with every purchase. However, we understand that there may be instances where you may need to return a product. Please read our Return and Refund Policy carefully to understand your options:

Return Eligibility:

• To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received. It must also be returned within 7 days of delivery.

Return Process:

1. Contact our customer support team at support@giftfrompanda.com to initiate the return process.
2. Provide your order number, details of the item(s) you wish to return, and the reason for the return.
3. Our customer support team will provide you with instructions on how to return the item(s) and the return shipping address.

Return Shipping:

• The cost of return shipping will be the responsibility of the customer unless the return is due to an error on our part or a defective product. We recommend using a trackable shipping method to ensure that the item is returned safely.

Refund Process:

• Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
• If approved, your refund will be processed, and a credit will be applied to your original method of payment within 7-10 business days

Customized and Personalized Products:

• Please note that customized and personalized products are exempt from our standard return and refund policy. These products are made specifically for you and cannot be resold. As such, we are unable to accept returns or refunds on customized and personalized products unless they are defective or damaged upon arrival.

Damaged or Defective Products:

• If you receive a damaged or defective product, please contact our customer support team immediately for assistance. We will work with you to resolve the issue and provide a replacement or refund as necessary.

Cancellation Policy:

• Orders for customized or personalized products cannot be cancelled once they have been processed and production has begun. For non-customized products, you may cancel your order within 24 hours of placement for a full refund.

Contact Us:

• If you have any questions, or concerns, or require further assistance regarding returns and refunds, please don't hesitate to contact our customer support team at [insert contact email or phone number]. We are here to help and ensure that your shopping experience with giftfrompanda.com is enjoyable and hassle-free.